Collection Support Agent

Collections Support Agent

ServiceFirst is a world class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s business with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

Job Brief:

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will give a balance between maintaining trustful relationships and ensuring timely payments.

Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Qualifications:

• High school degree or equivalent required.
• At least 6 months to 1 year collections experience (preferably B2C collection).
• At least 6 months to 1 year customer service experience
• Good knowledge of the FDCPA and debt collection industry practices (Preferable but not required)
• Excellent interpersonal, written, and oral communication skills.
• Must have strong negotiation skills.
• Ability to maintain the highest level of confidentiality.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.