Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

ServiceFirst is a world-class call center and BPO with strategic locations around the globe, providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Senior Java Developer who has a strong proficiency and extensive experience in Java programming language and it's concepts and framework. What you will be doing: 1.    Developing Backend Systems: Design, implement, and maintain server-side applications using Java frameworks like Spring, Spring Boot, or Hibernate. 2.    Creating APIs: Develop RESTful APIs to enable communication between frontend and backend systems. 3. Database Management: Design and optimize database schemas, write efficient SQL queries, and work with database technologies like MySQL, PostgreSQL, or MongoDB. 4. Frontend Development: Develop responsive and user-friendly web interfaces using HTML, CSS, and JavaScript frameworks like Angular, React, or Vue.js. 5. Testing and Debugging: Write unit tests, perform integration testing, and debug applications to ensure high quality and reliability. 6. Version Control: Use version control systems like Git to manage codebases and collaborate with other team members. 7. Deployment and DevOps: Deploy applications to production environments, configure CI/CD pipelines, and work with containerization technologies like Docker and orchestration tools like Kubernetes. Skills Needed: 1. Java Development: Strong proficiency in Java programming language and knowledge of core Java concepts. 2. Web Development: Experience with frontend technologies like HTML, CSS, JavaScript, and modern JavaScript frameworks. 3. Backend Frameworks: Proficiency in one or more Java frameworks like Spring, Spring Boot, or Hibernate. 4. API Development: Experience in designing and developing RESTful APIs. 5. Database Management: Knowledge of SQL and experience working with relational databases like MySQL, PostgreSQL, or Oracle. 6. Version Control: Familiarity with Git or other version control systems. 7. Testing: Understanding of software testing principles and experience with testing frameworks like JUnit or Mockito. 8. Deployment and DevOps: Experience with deployment tools, CI/CD pipelines, and containerization technologies. 9. Problem-Solving Skills: Ability to troubleshoot issues, debug code, and propose effective solutions. 10. Team Collaboration: Strong communication skills and ability to work effectively in a team environment. Tech Stack: Java 8 Spring Boot Spring Eureka Server Spring Data Redis RabbitMQ Docker Kibana - for logs Amazon WorkSpaces - for ticketing

JOB FUNCTIONS: Principal Functions & Responsibilities Evaluates pre-employment medical exam results of newly hired personnel. Responsible in alleviating the basic health issues of employees including but not limited to checking of vital signs and administering appropriate medicine/s. Does first aid treatment of minor accidents within the company premises. In-charge in the custody and replenishment of first aid kit. Validates the sick leave application and disputes. Assess employee’s health condition upon return to work from sick leave. Acts as safety officer in implementing health and safety procedures. Coordinates with the HMO provider in processing HMO coverages (principal & dependents), inquiries and requirements submission. Creates programs and strategies to improve the health of employees. Manages the office clinic, medical records, supplies, instruments, equipment and sanitation of the clinic. Perform services for ServiceFirst and its affiliates and its subsidiaries.   MINIMUM REQUIREMENTS: Graduate of BS Nursing. Preferably BOSH certified. Highly organized and meticulous attention to details. Commendable problem-solving skills and with high sense of urgency. Resilient, flexible and has an impressive work ethics and level of professionalism. Knowledgeable in Microsoft programs-Word, Excel, PowerPoint etc.

CUSTOMER ONBOARDING SPECIALIST ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.   While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.   We need a Customer Onboarding Specialist. You will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services. You will also be responsible for the timely review and disposition of conforming loan applications. Worked within underwriting guidelines to make calculations for qualifying and administered decisions using proprietary loan origination systems.     Responsibilities included maintaining a working knowledge of all conventional conforming and HARP loan origination guidelines.     Job Functions: Ensure acceptable Income Document Types/Requirements Reviews and calculates income for all primary borrowers to determine a borrower’s ability to repay a requested loan amount. Responsible for verification of applicant identity documentation, prior to loan approval and funding. Identify and escalate false documents to the Fraud Team. Customer Onboarding Specialist need to be vigilant in assessing the documents submitted by the customer.       What we’re looking for: At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) or a bachelor’s degree in any field. With or without BPO experience. Good verbal & written communication skills. Keen to details and Willing to work in Graveyard shift and shifting schedule.     EMPLOYEE BEHAVIORIAL STANDARDS Honesty Judicious use of Company resources, facilities and benefits within the limits established by the policy or business practice. Accurate accounting of Company funds or property placed in his/her charge. Prompt and truthful reporting of matters that affect or could affect the Company as a whole. Fidelity in the custody of confidential information which he or she acquires knowledge of Obedience to Company rules and regulations. Respect for his/her superior and co-workers Punctuality Orderliness in work Pride in working with the organization. A deep sense of responsibility to undertake his/her job effectively and expeditiously.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.