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  • Philippines
  • Costa Rica
  • Egypt

Loan Associate

November 6, 2023 | Alabang
Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

Senior Web Developer

May 7, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Senior java Developer who has a strong proficiency and extensive experience in Java programming language and it's concepts and framework What you will be doing: 1.    Developing Backend Systems: Design, implement, and maintain server-side applications using Java frameworks like Spring, Spring Boot, or Hibernate. 2.    Creating APIs: Develop RESTful APIs to enable communication between frontend and backend systems. 3.    Database Management: Design and optimize database schemas, write efficient SQL queries, and work with database technologies like MySQL, PostgreSQL, or MongoDB. 4.    Frontend Development: Develop responsive and user-friendly web interfaces using HTML, CSS, and JavaScript frameworks like Angular, React, or Vue.js. 5.    Testing and Debugging: Write unit tests, perform integration testing, and debug applications to ensure high quality and reliability. 6.    Version Control: Use version control systems like Git to manage codebase and collaborate with other team members. 7.    Deployment and DevOps: Deploy applications to production environments, configure CI/CD pipelines, and work with containerization technologies like Docker and orchestration tools like Kubernetes. Skills Needed: 1.    Java Development: Strong proficiency in Java programming language and knowledge of core Java concepts. 2.    Web Development: Experience with frontend technologies like HTML, CSS, JavaScript, and modern JavaScript frameworks. 3.    Backend Frameworks: Proficiency in one or more Java frameworks like Spring, Spring Boot, or Hibernate. 4.    API Development: Experience in designing and developing RESTful APIs. 5.    Database Management: Knowledge of SQL and experience working with relational databases like MySQL, PostgreSQL, or Oracle. 6.    Version Control: Familiarity with Git or other version control systems. 7.    Testing: Understanding of software testing principles and experience with testing frameworks like JUnit or Mockito. 8.    Deployment and DevOps: Experience with deployment tools, CI/CD pipelines, and containerization technologies. 9.    Problem-Solving Skills: Ability to troubleshoot issues, debug code, and propose effective solutions. 10. Team Collaboration: Strong communication skills and ability to work effectively in a team environment.

Document Control Specialist

May 22, 2024 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Document Control Specialist for our Information Technology Department, who will be essential in managing, organizing, and securing our sensitive security-related documents, ensuring compliance with regulatory requirements Responsibilities: - Maintain a comprehensive repository of information security policies, procedures, guidelines, and related documents. - Ensure all information security documents are up to date, accurately versioned, and accessible to authorized personnel. Track changes and maintain revision histories. - Implement and enforce access controls to ensure that only authorized individuals have access to sensitive information security documents. Manage permissions and user roles within document management systems. - Maintain the confidentiality and integrity of information security documents through appropriate security measures, encryption, and access controls. - Assist in monitor compliance with information security policies, procedures, and regulatory requirements through regular reviews of documentation. Ensure alignment with industry standards and best practices. - Establish and maintain documentation standards, templates, and formats for information security documents to ensure consistency, clarity, and usability. - Assist in the documentation of security incidents, including incident reports, investigation findings, and remediation actions. Ensure accurate and timely reporting of security incidents. - Develop and deliver training materials and awareness programs related to document management, information security policies, and procedures. Assist in educate staff on best practices for handling sensitive information. - Manage documentation related to vendor assessments, contracts, and agreements pertaining to information security. Ensure compliance with security requirements for third-party vendors. - Assist in preparing documentation and evidence for internal and external audits, regulatory inspections, and compliance assessments. - Proactively identify opportunities to improve document management processes, tools, and workflows. Implement enhancements to increase efficiency, accuracy, and security. - Collaborating with various departments to ensure documentation aligns with our security protocols. Qualifications: Bachelor's degree in information technology, computer science, business administration, with STEM being plus or a related field. Proven experience in document management, preferably within an information security or IT environment. Understanding of information security principles, standards, and best practices. Familiarity with document management systems and tools like Microsoft SharePoint. Past experience in MS Office suite in general Excellent attention to detail and organizational skills. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a dynamic team environment.

IT Support Associate

June 12, 2024 | Alabang
ESSENTIAL RESPONSIBILITIES AND DUTIES: Support all aspects of office technology. Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, conference devices, WAP and related Operating Systems and software. Uphold and implement security standards in compliance with IT Security. Determines and resolves PC software problems and provides technical support of PC software including interfacing with technical support staff from various software and hardware vendors. Installs and configures PC software such as Windows operating system, Microsoft Office, VPN software, etc. Maintains inventory of PC hardware, PC software, and printers. Maintains knowledge of current PC hardware, PC software, and network capabilities. Support users by writing and maintaining documentation that help to answer questions and resolve problems. Assist Management in gathering information and creating processes, procedures, and policies. Gather information for status reports on progress of projects, open items, and issues. Must have effective verbal communication skills to handle Help Desk activities. Must be able to maintain strict security for all User profiles and passwords created. Perform other related duties as assigned or required. Handle AD account creations/deletions. Participate in an on-call rotation to handle after hours requests. QUALIFICATIONS: Experience with Office 365, Ticketing preferred but not required EDUCATION: Associates or Bachelor's degree in Computer Science, Computing, Information Technology, Engineering or equivalement preferred but not required Experience installing, configuring, and supporting Windows operating system required. Experience administratively supporting Microsoft Windows (Desktop and Server) Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.) Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.) Experience building and configuring desktop and laptop PCs in a Windows environment required. Demonstrable experience in the identification, description, analysis, and solution of system related software problems and a sound understanding of system hardware functionality. Experience in systems analysis and design is desired.

Loan Specialist

July 27, 2021 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Loan Specialist

January 9, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Admin Facilities Specialist

May 22, 2024 | Bacolod
JOB FUNCTIONS: Principal Functions & Responsibilities Act as the main point of contact to make sure efficient and effective coverage of general administrative support to stakeholders such as but not limited to (Admin assistance (i.e., work permit, gate passes, parking permits, clearances), admin communication (advisory, admin board), shuttle services, and all other administrative support required for the role); Monitor the compliance of the front office team in terms of recording the purchases, internal and external asset and non-asset movement, recording of visitor traffic, religious update of all pertinent logbooks; Tracking and monitoring employee movement such as deactivation / activation of Return to Work Orders and Terminating of an offboarded employee; Main point of contact in making sure admin coverage during client visits from coordinating the hotel arrangements, flight schedules, Airport Shuttle transfer, invite letter, and if necessary, client’s refreshments. Monitor the compliance to internal regulatory policies and make necessary report for each confirmed violators for proper disposition; Ensure compliance to the Statutory and Regulatory, and Partner’s requirements; The main point of contact in terms of creating, activation, encoding, issuance and monitoring (inventory) of identification cards, access badges, locker accountabilities and pedestal accountability (if ever), and all other pertinent accountabilities of the employee; Responsible as well in scheduling and conducting quarterly concessionaire’s performance surveys, posting of final result in the admin bulletin. Generate weekly report and presentation of the general administrative tasks update and all other relevant data gathered for the week; Will act as the main point of contact for the inventory and availability of the supplies and materials that the admin team needs to effectively perform its basic functions; Making sure that mails and other documents are being sent out on time;       The below steps encompass this role as well: General Administrative Tasks Statutory, Regulatory and Partner’s compliances Administrative Communication (Advisory and Admin Board) Availability and inventory of department supplies and needs; Creation and process for activation of access passes (identification card, access badges) Client visits assistance and coverage; Front Office logbook monitoring; Monitoring and issuance of Lockers and Parking Permits; Processing and retrieval of Statutory and Regulatory requirements (Annual); What we’re looking for: At least 2 years to 3 years of experience in General Administrative Roles in a BPO set up; Strong written and verbal communication and organizational skills; Strong attention to details and instructions; Amenable to extend working hours, if necessary With strong sense of discretion and confidentiality; Willing to work on shifting schedule Can work with minimal supervision. Proficient in Word, Excel, and PowerPoint for presentations and reports required. Professional demeanour, dependable, and able to maintain confidential information.  

Trainer

February 19, 2024 | Costa Rica
Position Description The training department is looking for someone with supervision skills, responsible for Call Center Basics Training (SERVICEFIRST Core), Product Basics Training, and Compliance Training for newly hired reps. The Trainer position requires an identification of training needs and designs performance improvement interventions, including but not limited to: NH Refresher Training interventions Trainer Assistant NH assistant Meetings Huddles Teaching Call Handling and Assistance Constant communication with the Training Director, Manager, and Trainers.   Some related tasks:   The Production of reports and completion of new projects and data will be required. Production of training materials with supervision of Training Manger, including but not limited to: Handouts Assessments Surveys Completion of Grade books Delivery of classroom training. Identification of learners who require additional support by monitoring learners’ progress through training, including the training nesting experience. Identification improvements to training materials by monitoring trainees’ quality and agent’s performance with supervision of training manager feedback. Fulfillment of all Training Department Standard Operating Procedures and Guidance Documents.  Disposition for Over Time when required. Key Responsibilities  Delivers classroom training learning experiences. Adheres to Training Department SOPs for training delivery, evaluation, and training records. Participates Training Department meetings and completes developmental assignments. Contributes to the Training Development when required. Uses technology to manage employee training records, administer assessments and surveys. While there is no training, s/he compromises to act as a mentor and floor support in order to make sure the agents are producing loans. Perfect attendance and participation in every Training class schedule. Other tasks may be assigned as deemed necessary by the management.     Qualifications   2 years –Training development and delivery experience. Extreme Discipline and Ethics.   Minimum Requirements:   High Product Knowledge Teaching Experience Critical Skills: Teaching skills Classroom Training Delivery Classroom Management Time Management Adult Learning Principles Training Program Evaluation Presentation and Verbal Communication Written Communication Open to Feedback Strong and professional personality Extreme responsibility Extreme commitment to the challenge

Operations Supervisor

May 28, 2024 | Costa Rica
OPERATIONS SUPERVISOR Service First is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.   While our core business is to help our partners better serve their customers, Service First will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. What you’ll do: Plan, direct or coordinate the operations of companies to operate more efficiently. Generate relevant operational documentation. Monitor operations to ensure organizational goals are met. Formulate policies, manage daily operations, and plan the use of materials and human resources. JOB FUNCTIONS: Principal Functions & Responsibilities Ability to critically think and resolve complicated income documents/scenarios. Continue to train employees on current roles and prepare them for career advancement. The below steps encompass this role as well: Nesting/Training Resource Corrective Action Action plans (1:1) Workshop/Bootcamp Available for an on-the-job resource to coach agents’ activity throughout the day Ability to quickly and concisely implement new income verification/assessment strategies that the client has launched while limiting compliance exceptions. Responsible for daily supervision of the teams including workload allocation, process improvements, and people development. Workload delegation. Make sure all floor agents are on task and volume is properly handled. What we’re looking for: With at least 2-3 years of Team Lead Experience Strong written communication skills, excellent grammar, spelling, and sentence construction Flexible, Process Oriented, Optimistic, and Goal Oriented Can work with minimal supervision. Proficient in Word, Excel, and PowerPoint for presentations and reports required. Professional demeanor, dependable, and able to maintain confidential information.   Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.    

Operations Manager

May 28, 2024 | Costa Rica
Duties and Responsibilities: Serves customers and clients by planning and implementing operational strategies, improving systems, and processes, and managing staff. Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Maintains and improves operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system, process improvement, and quality assurance programs. Accomplishes human resource objectives by selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. Administers scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, and enforcing policies and procedures. Oversees financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Prepares performance reports by collecting, analyzing, and summarizing data and trends. Maintains professional and technical knowledge by tracking emerging trends in call center operations management

Loan Specialist

| Costa Rica
Not Available

Admin Facilities Specialist

May 22, 2024 | Egypt
Handling Admin and Fleet Requirment 

Loan Specialist

July 27, 2021 | Egypt
Not Available
ServiceFirst Careers Workforce Green One

We seek like-minded individuals who

want to be part of a company focused on

a culture of respect, inclusion, and

growth. At ServiceFirst, we aspire to create an

We seek like-minded individuals who want to be part of a company focused on a culture of respect, inclusion, and growth. ServiceFirst aspires to create an

empowered workforce.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
Our Core Values
  • 01 Integrity
  • 02 Respect
  • 03 Strive for excellence
  • 04 Collaboration
  • 05 People First
  • 06 Work hard, have fun, repeat