Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

ServiceFirst is a world-class call center and BPO with strategic locations around the globe, providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Senior Java Developer who has a strong proficiency and extensive experience in Java programming language and it's concepts and framework. What you will be doing: 1.    Developing Backend Systems: Design, implement, and maintain server-side applications using Java frameworks like Spring, Spring Boot, or Hibernate. 2.    Creating APIs: Develop RESTful APIs to enable communication between frontend and backend systems. 3. Database Management: Design and optimize database schemas, write efficient SQL queries, and work with database technologies like MySQL, PostgreSQL, or MongoDB. 4. Frontend Development: Develop responsive and user-friendly web interfaces using HTML, CSS, and JavaScript frameworks like Angular, React, or Vue.js. 5. Testing and Debugging: Write unit tests, perform integration testing, and debug applications to ensure high quality and reliability. 6. Version Control: Use version control systems like Git to manage codebases and collaborate with other team members. 7. Deployment and DevOps: Deploy applications to production environments, configure CI/CD pipelines, and work with containerization technologies like Docker and orchestration tools like Kubernetes. Skills Needed: 1. Java Development: Strong proficiency in Java programming language and knowledge of core Java concepts. 2. Web Development: Experience with frontend technologies like HTML, CSS, JavaScript, and modern JavaScript frameworks. 3. Backend Frameworks: Proficiency in one or more Java frameworks like Spring, Spring Boot, or Hibernate. 4. API Development: Experience in designing and developing RESTful APIs. 5. Database Management: Knowledge of SQL and experience working with relational databases like MySQL, PostgreSQL, or Oracle. 6. Version Control: Familiarity with Git or other version control systems. 7. Testing: Understanding of software testing principles and experience with testing frameworks like JUnit or Mockito. 8. Deployment and DevOps: Experience with deployment tools, CI/CD pipelines, and containerization technologies. 9. Problem-Solving Skills: Ability to troubleshoot issues, debug code, and propose effective solutions. 10. Team Collaboration: Strong communication skills and ability to work effectively in a team environment. Tech Stack: Java 8 Spring Boot Spring Eureka Server Spring Data Redis RabbitMQ Docker Kibana - for logs Amazon WorkSpaces - for ticketing

JOB FUNCTIONS: Principal Functions & Responsibilities Evaluates pre-employment medical exam results of newly hired personnel. Responsible in alleviating the basic health issues of employees including but not limited to checking of vital signs and administering appropriate medicine/s. Does first aid treatment of minor accidents within the company premises. In-charge in the custody and replenishment of first aid kit. Validates the sick leave application and disputes. Assess employee’s health condition upon return to work from sick leave. Acts as safety officer in implementing health and safety procedures. Coordinates with the HMO provider in processing HMO coverages (principal & dependents), inquiries and requirements submission. Creates programs and strategies to improve the health of employees. Manages the office clinic, medical records, supplies, instruments, equipment and sanitation of the clinic. Perform services for ServiceFirst and its affiliates and its subsidiaries.   MINIMUM REQUIREMENTS: Graduate of BS Nursing. Preferably BOSH certified. Highly organized and meticulous attention to details. Commendable problem-solving skills and with high sense of urgency. Resilient, flexible and has an impressive work ethics and level of professionalism. Knowledgeable in Microsoft programs-Word, Excel, PowerPoint etc.

Duties and Responsibilities:     Facilitate New Hire Orientation     To welcome new hires during orientation.     To conduct a new hire survey every after orientation.     Introduce support new hires to their respective department heads.      To send an email communication for new hires both support and operations.     Assist new hires for any log-in credentials concerns/issues that may arise during their training.     Gathering and filing all paperwork’s but not limited to pre-employment requirements, contracts and non-disclosure agreements.     Validates and all new hires documents before the start date and ensure all information’s being updated.     Ensure complete submission of requirements both critical and non-critical before the given deadline.     Maintain communication to ensure that the needs of new hires are complete and available during their first day.     Enrollment of new hires to HMO and payroll account and to update their records in SSS.PHIC and PAGIBIG.     Managing inventory of Compensation and Benefits supplies.     To provide support to Compensation and Benefits/Payroll Team regarding employee status and update.     Prepares various reports as required but not limited to status and accomplishment reports.     To process billing for PEME and Background Check.      Perform all other duties and task assigned.  

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We need a Senior Project Manager, who will be responsible for guiding the development of a project, coordinating with various teams and stakeholders, managing risks, and ensuring that project goals are met in a timely manner. You have a deep understanding of project management principles and can lead a team to deliver on time and within scope. What you will be doing: •Creating and defining project scopes and objectives, involving all relevant stakeholders •Develop detailed project plans, including resources, timeframes, and budgets for tasks •Assigning tasks to internal teams and assisting with schedule management •Using project management tools to monitor working hours, budget, plans, and money spent •Ensuring standards and customer satisfaction are maintained •Acting as the point of contact and communicating project status to all participants •Monitoring project progress and making adjustments as needed •Measuring project performance using appropriate systems, tools, and techniques •Reporting and escalating issues to management as needed •Managing risks and issues and taking corrective measurements •Coordinating internal resources and vendors for the flawless execution of the project •Performing quality control on the project throughout development to maintain the standards expected •Managing relationships with clients and stakeholders •Actively research to design new projects and prepare and present new ideas to improve current business processes. •Identify business improvement opportunities. •Improve the efficiency and effectiveness of key business processes. •Create solution-orientated teams. •Change management, including impact assessment. •Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management, processes, etc. Qualifications: •Minimum of 6 years of demonstrated professional business experience, preferably in the Contact Centre space, with strong business comprehension. •BS degree in Business Administration or related field •Advanced time management and analytical skills •Working knowledge of Microsoft Excel and Project Management software •Excellent client-facing and internal communication skills •Excellent written and verbal communication skills •Strong organizational skills including attention to detail and multitasking skills •Ability to develop and maintain strong stakeholder relationships (internally and externally). •PMP Certification •Six Sigma – LEAN

Business Development Manager ServiceFirst is a world-class call center and BPO with strategic locations around the globe, providing elevated customer experience to benefit our clients’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for a Business Development Manager to help us grow by focusing on outreach, networking, and building a strong lead pipeline. Job Summary: As the Business Development Manager, you will play a key role in driving new business by leading outreach efforts, managing business development campaigns, and qualifying leads to pass on to the sales team. You will use various tools, such as LinkedIn Sales Navigator, ZoomInfo, Apollo, and Dripify, to enhance lead generation and stay up to date with industry trends to effectively target potential clients. Over time, this role will grow to include leading a team. Responsibilities: Lead business development campaigns and outreach to generate new leads. Manage tools like LinkedIn Sales Navigator, ZoomInfo, Apollo, and Dripify to support lead generation and prospecting activities. Qualify leads based on criteria and endorse them to the sales team for follow-up. Stay informed about industry trends to identify and target new business opportunities. Report on lead generation performance and provide insights to improve campaigns. Build relationships through networking, events, and outreach efforts. Collaborate with the sales and marketing teams to align business development efforts. Help establish processes for future team growth. Qualifications: Experience in business development or sales, ideally in outsourcing or BPO. Familiarity with tools like LinkedIn Sales Navigator, ZoomInfo, Apollo, and Dripify for lead generation. Excellent communication and networking abilities. Ability to qualify leads and support the sales process. Knowledge of industry trends and the ability to target relevant markets. Experience working with international clients, especially in the US, is a plus.

What you’ll do: Responsible for monitoring of dialer system and calling list imports. JOB FUNCTIONS: Principal Functions & Responsibilities Monitors outbound and inbound associate performance and offers recommendations in support of all groups. Proactively works with all areas of Operations to identify opportunities to plan new Dialer Strategies. Monitors and manages call volume. Pulls the collection data to analyse strategies, recommend improvements, and identify defects and/or areas for concern. Acts as dialer support for Operations. Helps in managing campaigns and provides training and/or troubleshooting for any phone-related concerns/issues. Escalate/inform all concerned parties of any phone-related issues and problems. Assists in any downtime as needed. What we’re looking for: Proficient in Microsoft office preferably Microsoft Excel. With or without experience, fresh graduates are welcome to apply. Strong written communication skills, excellent grammar, spelling, and sentence construction. Keen to details, strong analytical skill, flexible, process oriented, optimistic, and goal oriented. Can work with minimal supervision. Professional demeanor, dependable, and able to maintain confidential information.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.