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  • Philippines
  • Costa Rica
  • Egypt

Loan Associate

November 6, 2023 | Alabang
Loan Associate ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. We are looking for Loan Associates to join our growing team! As a Loan Associate, you will play a key role in delivering the best service possible to our customers by confidently engaging with them through inbound and outbound phone calls. Responsibilities: Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan applications. Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website. Partner with customers to upload remaining documents, including but not limited to insurance cards, driver’s licenses, bank statements, pictures of the vehicle, and odometer. Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next. Complete training, which includes product knowledge, application process, and core systems. Maintain knowledge of the company’s financial policies and procedures, as well as state and federal laws. Persuasively drive applicants to complete their required steps during the call. Manage and track all activity using the core system of record. Consistently meet and exceed monthly metrics of accountability. Qualifications: Excellent communication, customer service, and sales skills. Two or more years of experience in sales or financial services is desirable. Bilingual (English/Spanish) skills are desirable. Availability to work shifts within the call center's hours of operation: 8-7 M-F, 9-1 Sat (subject to change)

Accounts Payable Specialist

August 6, 2024 | Alabang
DUTIES & RESPONSIBILITIES: Responsible on validating of vendor invoices, internal documents and adherence to payment processing In-charged in recording and verifying invoices in accounting system in accurate and timely manner Take ownership in the monitoring and schedules related to accounts payable Uphold data accuracy and integrity in all AP related activities Reconciling accounts and keeping track of all payments and expenditures Meticulous in maintaining historical data Gathering samples during audit activities Provide back-up support to internal/external inquiries Other task and project-based activities as deemed necessary   JOB QUALIFICATION: Bachelor’s degree in finance and accounting or related field With experienced in Accounts Payable related Knowledgeable in the updated BIR Rulings and Regulations Familiar with financial and accounting recordings Strong analytical and problem-solving skills

Loan Specialist

July 27, 2021 | Alabang
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Loan Specialist

January 9, 2024 | Bacolod
ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement. While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture – all to attain corporate performance objectives as our partners trusted advisor and preferred business partner. JOB FUNCTIONS: Principal Functions & Responsibilities Evaluate loan applications to determine qualification and creditworthiness. Review and verify financial documents submitted by applicants. Explain loan products and address customer inquiries professionally. Ensure compliance with lending regulations and internal policies. Build trust and maintain customer satisfaction throughout the loan process. What we’re looking for: High School Degree or College degree. Excellent verbal & written communication skills. Previous sales or telemarketing experience. Schedule flexibility to work at any time. Strong sense of responsibility and customer-centric approach.

Accounting Specialist

August 28, 2024 | Costa Rica
Job Responsibilities: The Accounting Analyst will be the first line of contact for payroll processing delivered in the company business service center to ensure a high quality and smooth flow of payroll processes. In this role, you will partner closely with the operations team to ensure the accuracy of data for essential payroll variables such as salary, bank account, address and new employee and termination data.     Responsibilities Timecard, accruals, and absence corrections and queries. payroll provider in the standard agreed format. Ensure payroll variable elements are aligned with the company internal policies. Communicate with the selected payroll provider for payroll processing. Coordinate submission of required reports and run post payroll reports for third party companies. Handle basic issues and problems under supervision, while escalating more complex issues to appropriate staff. Other duties as assigned. Participate in annual audit.           Qualifications   Minimum Bachelor’s degree in a related field or equivalent Advanced Excel Experience of around 3 years in similar positions.   Preferred Previous experience in a human resources, finance or administration role Professional technician or Advanced students in related careers (Accounting, finance, HR) Knowledge of payroll processing best practices Exposure to human resources tools and payroll applications Intermediate English Knowledge in ADP tools   Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Employee Engagement Lead

September 4, 2024 | Costa Rica
Essential Duties and Responsibilities: Facilitates effective and efficient engagement initiatives across sites. Creatively provide strategic engagement ideas focusing on corporate objectives. Drives performance of employees through rewards and recognition. Determines employee temperature or pulse within the organization to significantly improve productivity, morale and retention.  Promotes Company brand by developing marketing strategies in terms of engagement. Coordinates with H&S team in ensuring the health and safety of employees participating in Company sponsored events on and off site.  Leads employee engagement committee in organizing and implementing engagement events. Act as the engagement discipline leader on project teams. Ensures to achieve 100% participation rate of employees to every minor and major events. Updates the calendar of activities monthly and annually. Monitors progress of deliverables and closing of urgent items including budget proposal and liquidation in a timely manner. Actively track and communicate challenges and create appropriate action plans. Conducts assessment by gauging the success of engagement initiatives through monthly/quarterly employee surveys.       Job Qualifications: Graduate of Psychology or other behavioral field/courses related. Advanced Spanish and English level Employee Engagement work experience is a most or equivalent preferably from BPO industry. Project Planning   Highly organized and meticulous attention to details. Data Analysis   Experience of web design tools and Graphic design Commendable project management, problem-solving skills and analytical. Proactive, creative, innovative and has strong business acumen. Resilient, influential/motivator and has an impressive work ethics. Proficient in Microsoft programs-Word, Excel, PowerPoint etc. And also, Canva     Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Admin Facilities Specialist

May 22, 2024 | Egypt
Handling Admin and Fleet Requirment 

Loan Specialist

July 27, 2021 | Egypt
Not Available
ServiceFirst Careers Workforce Green One

We seek like-minded individuals who

want to be part of a company focused on

a culture of respect, inclusion, and

growth. At ServiceFirst, we aspire to create an

We seek like-minded individuals who want to be part of a company focused on a culture of respect, inclusion, and growth. ServiceFirst aspires to create an

empowered workforce.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
ServiceFirst is the place that will value you as much as we value our clients.
Our Core Values
  • 01 Integrity
  • 02 Respect
  • 03 Strive for excellence
  • 04 Collaboration
  • 05 People First
  • 06 Work hard, have fun, repeat