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Operations Manager

May 28, 2024 | Costa Rica

Duties and Responsibilities:

  • Serves customers and clients by planning and implementing operational strategies, improving systems, and processes, and managing staff.
  • Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
  • Maintains and improves operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system, process improvement, and quality assurance programs.
  • Accomplishes human resource objectives by selecting, orienting, training, assigning, coaching, counseling, and disciplining employees. Administers scheduling systems, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, and enforcing policies and procedures.
  • Oversees financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Prepares performance reports by collecting, analyzing, and summarizing data and trends.
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management

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