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Document Control Specialist

May 22, 2024 | Alabang

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client’s businesses with exceptional customer engagement.
While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We are looking for a Document Control Specialist for our Information Technology Department, who will be essential in managing, organizing, and securing our sensitive security-related documents, ensuring compliance with regulatory requirements


- Maintain a comprehensive repository of information security policies, procedures, guidelines, and related documents.

- Ensure all information security documents are up to date, accurately versioned, and accessible to authorized personnel. Track changes and maintain revision histories.

- Implement and enforce access controls to ensure that only authorized individuals have access to sensitive information security documents. Manage permissions and user roles within document management systems.

- Maintain the confidentiality and integrity of information security documents through appropriate security measures, encryption, and access controls.

- Assist in monitor compliance with information security policies, procedures, and regulatory requirements through regular reviews of documentation. Ensure alignment with industry standards and best practices.

- Establish and maintain documentation standards, templates, and formats for information security documents to ensure consistency, clarity, and usability.

- Assist in the documentation of security incidents, including incident reports, investigation findings, and remediation actions. Ensure accurate and timely reporting of security incidents.

- Develop and deliver training materials and awareness programs related to document management, information security policies, and procedures. Assist in educate staff on best practices for handling sensitive information.

- Manage documentation related to vendor assessments, contracts, and agreements pertaining to information security. Ensure compliance with security requirements for third-party vendors.

- Assist in preparing documentation and evidence for internal and external audits, regulatory inspections, and compliance assessments.

- Proactively identify opportunities to improve document management processes, tools, and workflows. Implement enhancements to increase efficiency, accuracy, and security.

- Collaborating with various departments to ensure documentation aligns with our security protocols.


  • Bachelor's degree in information technology, computer science, business administration, with STEM being plus or a related field.
  • Proven experience in document management, preferably within an information security or IT environment.
  • Understanding of information security principles, standards, and best practices.
  • Familiarity with document management systems and tools like Microsoft SharePoint.
  • Past experience in MS Office suite in general
  • Excellent attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively in a dynamic team environment.

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